Partnering with Consumers for Diversity

Title Partnering with Consumers for Diversity Model: A co-design approach to develop culturally and linguistically appropriate aged care policies and products Objective The Partnering with Consumers for Diversity Model (Co-design Model) was developed and tested in Australia, the most successful multicultural society in the world. It was designed to accommodate equal participation from all Australian population groups including Aboriginal and Torres Strait Islanders, English speaking and non-English speaking people. Methods Participatory action was used over 10 years during 2006 to 2016 to develop the Co-design Model. It was developed and repeatedly tested with contribution from Australian organisations such as, Diabetes Australia and Dementia Australia; Aboriginal and Torres Strait lslander groups; English-speaking populations and national multicultural organisations to ensure relevance and acceptability. These organisations supported Bolton Clarke to recruit 431 older Australians from diverse backgrounds who participated in 26 community focus groups to further test and refine the Co-design Model. Results The Co-design Model presents business processes for the development of all types of culturally and linguistically appropriate aged care policies and products. A Digital Talking Book concept is presented as a case-study to illustrate how the Co-design Model is used in practice to inform product development. The business processes of the Co-design Model have been ... Read More



| rating 11 | views

Jaklina Michael

Bolton Clarke

As a highly-experienced Diversity and Inclusion specialist Jaklina Michael’s role is to ... Read More